HELPER TERMS AND CONDITIONS

Welcome to GetHelp24! These Helper Terms and Conditions ("Helper Terms") govern your registration and participation as a Helper on the GetHelp24 platform ("Platform") operated by GetHelp24 Private Limited ("GetHelp24", "we", "us", or "our"). These Helper Terms apply to all lawyers, advocates, legal professionals and other legal experts who register, onboard, create a profile, respond to Users, provide consultations, publish content or otherwise use the Platform as a Helper. By clicking "Register as Helper" or "I Agree", you confirm that you have read, understood, and agree to be legally bound by these Helper Terms.

These Helper Terms constitute an agreement between you and GetHelp24 and shall be governed by the Information Technology Act, 2000 ("IT Act") and applicable rules made thereunder. By registering or continuing as a Helper, you ("you", "your") agree to be bound by these Helper Terms, our Terms of Use and Privacy Policy, and any additional terms applicable to specific services or features from time to time.

GetHelp24 operates the Platform that connects users ("Users") with independent lawyers and legal professionals for consultations and related services. GetHelp24 is a platform facilitator and intermediary. It is NOT a law firm, advocate, or legal service provider. It does not practise law and does not provide legal advice in its own capacity.

Lawyers, legal professionals or other persons onboarded on the Platform to provide legal consultation, respond to queries, contribute content, provide drafting or reviewing support, participate in community discussions or related support through the Platform may be referred to on the Platform as “Lawyers”, “Legal Experts” or “Helpers”. The term “Helper” is only a user-friendly Platform label and does not alter your professional status, duties or obligations under the applicable law including the Advocates Act, 1961, or Bar Council of India Rules. The words “Helper”, “Lawyer”, “Advocate”, “Legal Expert” and “Legal Professional” may be used interchangeably on the Platform, depending on the context.

You act as an independent professional. Nothing in these Helper Terms creates an employment, agency, partnership, franchise, joint venture or representative relationship between you and GetHelp24.

You are free to practise law independently and are not exclusive to GetHelp24. The lawyer-client relationship, if created, is solely between you and the User. GetHelp24 is not a party to that relationship and assumes no liability for your professional advice, conduct, communication, opinions, documents, filings, responses, timelines and services provided to Users or professional obligations. The Platform only facilitates discovery, booking, communication, payments, access to resources and related support between Users and independent Helpers.

To register and remain as a Helper, you must: 

(a)  be legally qualified and authorised to provide the services offered by you on the Platform;
(b) where applicable, be enrolled with a State Bar Council or the Bar Council of India and be in good standing;
(c)  not be under any suspension, disqualification, or active disciplinary proceedings;
(d)  have submitted accurate, complete and up to date information and documents about your qualifications, experience, and practice areas;
(e)  be at least 18 years of age and legally competent to enter into contracts under Indian law; and 
(f) comply with all applicable laws, professional rules and ethical obligations.

GetHelp24 manually verifies Helpers before onboarding based on documents and information you submit and other checks we consider appropriate. Verification is intended to improve Platform trust and quality. Verification does not constitute an endorsement or guarantee of your availability, advice quality, professional conduct, or outcomes. You remain solely responsible for all advice and services you provide.

GetHelp24 may approve, reject, re-verify, suspend or remove a Helper at any time if verification fails, documents are incomplete, information is false or outdated, or any concern arises.

As a Helper, you must at all times:

(a) act professionally, honestly and responsibly while using the Platform;
(b) comply with the Advocates Act, Bar Council of India Rules, 1975, applicable State Bar Council rules, professional ethics, confidentiality obligations, conflict rules and all applicable laws;
(c) provide advice only within your areas of competence and declared practice areas;
(d) maintain client confidentiality in accordance with your professional obligations;
(e) disclose any conflict of interest to the User before accepting a matter;
(f) not guarantee specific legal outcomes to Users;
(g) flag urgent, limitation-sensitive, or emergency matters to Users immediately and advise them to seek help without relying solely on the Platform;
(h) not misrepresent your qualifications, experience, or success rates on your profile or in consultations;
(i) not use the Platform for solicitation, misleading claims, spam, unauthorised advertising or promises of guaranteed results;
(j) not describe yourself in a false, exaggerated or misleading manner; and
(k) not claim that you are the “best”, “top”, “guaranteed”, “No. 1”, or use any similar claim unless legally permitted and factually supportable.

You agree to provide accurate, current, and complete information during registration and to keep your account details up to date. You are responsible for ensuring your Helper profile is:

(a)  Accurate, complete, factual and not misleading;
(b)  Compliant with Bar Council of India advertising and solicitation rules and other applicable laws, rules and regulations;
(c)  Updated promptly when your credentials, availability, or practice areas change.

You must immediately inform GetHelp24 if:
(a) your enrolment, licence, registration or right to practise is suspended, cancelled, restricted or changed;
(b) any disciplinary, criminal, regulatory or professional proceeding is initiated against you;
(c) any information in your profile becomes incorrect;
(d) you are unable to provide services for any period; or
(e) any conflict, legal restriction or ethical concern affects your ability to assist a user.

GetHelp24 may review, modify, hide, reject or remove any profile content that appears inaccurate, misleading, unlawful, promotional, inappropriate or inconsistent with Platform policies without prior notice.  We may refuse, suspend or terminate a Helper account if information appears inaccurate, misleading, incomplete, unlawful or in breach of these Helper Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify GetHelp24 immediately at support@gethelp24.com if you suspect any unauthorised access or use of your account. GetHelp24 is not liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep credentials secure.

Your GetHelp24 Helper Account is created to store record of your consultations or other services provided, profile details, earnings and other service related details. GetHelp24 reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Platform according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by you for profile record. Please make sure you provide a valid email-id and you update it as and when needed.

Responses you provide to free community questions on the Platform may be published publicly by GetHelp24 for knowledge sharing, without additional compensation and without disclosing User-identifying details. Content from paid consultations is confidential.

You may provide services approved by GetHelp24, including online consultations, free query responses, written guidance, document review, legal drafting, forum participation, blog/article contribution, guides, templates or other legal resources.

You must accept only those matters that fall within your competence, experience, jurisdiction and professional comfort.

You should ask for more information where facts are incomplete and should clearly state assumptions, limitations and next steps where necessary. You must not guarantee success, favourable orders, settlements, refunds, bail, police action, government relief, court outcome or any specific result.

You agree to:

(a) be available for consultations at the times you have declared on the Platform;
(b) attend scheduled consultations punctually and reschedule with prior notice if unable to attend;
(c) complete consultations and/or other legal support/services provided through the Platform within the agreed scope;
(d) communicate respectfully and clearly;
(e) review relevant User-provided information before giving advice;
(f) maintain confidentiality of User information;
(g) avoid giving advice where facts are insufficient;
(h) decline or withdraw from matters where there is a conflict of interest or professional restriction; 
(i) not abandon a User mid-matter without reasonable notice to GetHelp24 and, where possible, a referral to another professional with GetHelp24's prior consent; and
(j) follow all consultation, cancellation, rescheduling and communication rules notified by GetHelp24.

If you miss, delay, cancel or provide an unsatisfactory consultation due to reasons attributable to you, GetHelp24 may reschedule the session, issue a refund to the User, deduct amounts from your payout, restrict future bookings or take other appropriate action.

Users introduced through GetHelp24 must be handled in accordance with GetHelp24’s Platform rules, payment rules and communication policies. All communications, consultations, and payments for matters originating on the Platform must take place through the Platform. 

You must not: (a) solicit Users to take their matter off-Platform; (b) share your personal contact details (phone, WhatsApp, personal email) with Users acquired through the Platform; (c) bypass the Platform to avoid applicable fees, subscriptions, commissions, booking charges, contact-access charges or other commercial terms; or (d) accept direct payments from such Users for Platform-originated matters. 

Any direct engagement with a User introduced through GetHelp24 requires prior written consent from GetHelp24 and must comply with applicable law, professional ethics and GetHelp24’s policies. Breach of this clause is a material breach of these Helper Terms and will result in immediate suspension.

If you answer free questions or participate in the GH24 Community/forum, your response should be general, responsible and educational unless it is clearly part of a private consultation.

You must not post abusive, defamatory, unlawful, misleading, plagiarised, promotional, confidential, discriminatory or inappropriate content. GetHelp24 may moderate, edit, hide, remove or restrict any content or account where it believes there is a legal, ethical, quality, safety or platform concern.

GetHelp24 may provide dashboards, forms, communication tools, templates, AI-assisted tools, summaries or other technology features.

These tools are provided to support efficiency only. You remain responsible for reviewing all outputs, applying professional judgment and ensuring that final advice, content or documents are accurate and appropriate. Listing on GetHelp24 does not guarantee users, consultations, income, visibility, ranking, leads, subscriptions or professional work.

If you contribute to blogs, articles, guides, checklists, templates, manuals, videos, posts or other content, you confirm that such content is original, lawful, non-infringing and accurate to the best of your knowledge.

Unless separately agreed in writing, you grant GetHelp24 a worldwide, royalty-free, transferable and sublicensable licence to host, edit, format, publish, display, distribute, market and use such content on the Platform, newsletters, social media, promotional material and related channels.

Content created specifically for GetHelp24 may be owned by GetHelp24 if agreed separately in writing or paid for as a commissioned work.

GetHelp24 may collect user feedback, reviews, ratings, complaints, response times, cancellation data and service-quality information. GetHelp24 may display these publicly and use them to improve the Platform, for ranking, quality monitoring, resolve complaints, determine visibility, restrict services, verify performance or take action under these Helper Terms.

You must not manipulate, incentivise, or solicit reviews in a misleading manner. If you believe a review is inaccurate or abusive, flag it to support@gethelp24.com. GetHelp24's decision on review disputes is final.

GetHelp24 charges a Platform commission on each paid consultation or service facilitated through the Platform. The applicable commission rate will be communicated to you at onboarding and may be updated with reasonable notice.

Your earnings (consultation fee minus commission) will be processed and paid to you within the timelines communicated on the Platform or in your onboarding documentation. You agree that GetHelp24 may deduct applicable Platform fees, commissions, refunds, payment gateway charges, taxes, penalties, adjustments or other amounts payable under these Helper Terms.

GetHelp24 is not your employer and is not responsible for your tax filings, PF, ESI, or any other statutory obligations. You are responsible for your own tax registration, GST, income tax, professional tax, invoicing, returns and legal compliance. You are solely responsible for:
(a)  Your income tax, TDS, and GST compliance on payments received through the Platform;
(b)  Providing a valid GSTIN if GST-registered. GetHelp24 may deduct TDS or any other amount where required by law;
(c)  Maintaining accurate bank account details on the Platform for payment processing.

GetHelp24 may offer free or paid plans for Helpers. These may include different features, listing visibility, dashboard access, query limits, consultation access, support, analytics, lead/contact access or other benefits. Specific fees, subscription charges, commission, platform fee, payout cycle, taxes, deductions, refund treatment and payment terms may be set out on the Platform, dashboard, plan page, commercial schedule, invoice, email or other written communication.

Subscription or paid listing does not guarantee Users, clients, revenue, enquiries, ranking, consultations or outcomes.

You must not:

(a) submit false documents or misleading credentials;
(b) solicit Users unlawfully or make misleading claims;
(c) bypass GetHelp24’s payments or commercial terms;
(d) post unlawful, defamatory, abusive or infringing content;
(e) manipulate ratings, reviews or Platform visibility;
(f) share login credentials or allow unauthorised access;
(g) misuse subscriptions, discounts or Platform benefits;
(h) upload malware or interfere with the Platform; or
(i) do anything that harms Users, GetHelp24, other Helpers or the reputation of the Platform.

You must not disclose, share, publish, sell, or misuse any User data or personal information received through the Platform except where legally required or expressly authorised. You must handle all personal data in accordance with the Digital Personal Data Protection Act, 2023 and Platform's Privacy Policy available at gethelp24.com, and any data handling instructions issued by GetHelp24.

You must not ask Users to share unnecessary sensitive information in public forums or unsecured channels. You must promptly inform GetHelp24 of any data breach, accidental disclosure, unauthorised access, wrong sharing, lost device or suspected misuse of User information.

You consent to GetHelp24 storing and processing data related to your consultations, ratings, and Platform activity for operational and quality purposes.

You must keep all User information, documents, facts, messages, consultation details and case-related information confidential.

GetHelp24 shall retain all rights, titles and interests in the software and its Confidential Information and all its intellectual property rights thereto supplied to you under these Helper Terms. All content, materials, design, text, graphics, logos, templates, guides, and other elements available on the Platform ("Platform Content") are the intellectual property of GetHelp24 or its licensors, unless otherwise stated. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for providing services to Users under these Helper Terms.

The Platform and all services, content, and features are provided on an "as is" and "as available" basis. We do not guarantee a minimum volume of consultations, uninterrupted access, or User engagement with your profile. GetHelp24 is not liable for any loss of income or opportunity arising from Platform downtime, technical issues, or User decisions.

You are responsible for the services, advice, documents, content, conduct and communication provided by you.

To the maximum extent permitted by law, GetHelp24 will not be liable for claims arising from your services, professional advice, misconduct, negligence, delay, errors, conflict of interest, breach of confidentiality, data misuse, tax non-compliance, User dispute or violation of law.

GetHelp24 may suspend, restrict or terminate your Helper account, profile, listing, access, payouts or services if:

(a) you breach these Helper Terms or Platform policies;
(b) verification fails or documents are false/incomplete;
(c) you violate professional rules or applicable law;
(d) User complaints or quality concerns arise;
(e) you misuse User data or breach confidentiality;
(f) you bypass Platform payments or fees;
(g) you fail to pay applicable subscription/platform charges;
(h) your conduct creates legal, reputational, security or operational risk; or
(i) GetHelp24 is required to do so by law, regulator, court or authority.

You may exit the Platform by giving 30 days' written notice to support@gethelp24.com. You must complete any consultations already booked or other pending obligations before your exit date. Outstanding earnings will be settled within the standard payment cycle after exit.

Clauses relating to confidentiality, data protection, intellectual property, payments, taxes, liability, indemnity and dispute resolution will continue even after termination.

GetHelp24 may update these Helper Terms from time to time. The revised Helper Terms will be posted on the Platform with an updated effective date. Continued use of the Platform following any amendments or changes to the Terms constitutes your acceptance of the revised Helper Terms, and you agree to be bound by these updated Helper Terms.

These Helper Terms shall be governed by the laws, regulations, and rules applicable in the territory of India without reference to the applicable laws of conflict. The Courts at New Delhi, India shall have exclusive jurisdiction relating to any matter/issue under or pursuant to the Helper Terms.

If you have any questions, notices, concerns, or grievances regarding these Helper Terms or the Platform, please contact us at:

GetHelp24 Private Limited
16 Basement, New Market Malviya Nagar, Delhi 110017
Email: support@gethelp24.com