Privacy Policy

1. Introduction

We aim to make our privacy practices clear, transparent, and user-friendly. Our goal is to ensure you always feel confident and informed about how your data is handled.

Thank you for using GetHelp24! Our mission is to empower people and to make help available to each one of you in the best and most convenient manner possible. To do that, we personalise your experience based on information we collect from you and other parties.

This Privacy Policy sets out how we, GetHelp24 Pvt. Ltd. ("GetHelp24"), collect, use, share, retain and protect personal information when you visit or use gethelp24.com, our related websites, forms, communications, accounts, tools and services (collectively, the "Platform"). For the purposes of this Privacy Policy, 'we', 'us' and 'our' refers to GetHelp24, and 'you' refers to you, the user of the Services.

This Privacy Policy applies to your interactions across our Platform, and all services, products and/or features available through the Platform. This Privacy Policy should be read together with the Platform Terms of Use and any feature-specific terms or notices made available to you.

2. Legal Ground for Processing Your Information

We use info based on legitimate interests. We use info to comply with our legal obligations. We use info where you give us consent.

We process your personal information on the ground that such processing is necessary to further our legitimate interests (including: (1) providing effective and innovative Services to our users; and (2) to detect, prevent or otherwise address fraud or security issues in respect of our provision of services), unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of personal data.

3. Information We Collect

We collect various types of information to provide and improve our services to you.

Information you provide: We may collect information you provide when you create an account, complete a form, make an enquiry or request, contact us, register for or use a service and/or product, make a payment, submit feedback or communicate with us. This may include your name, email address, mobile number, account or profile details, correspondence, service-related information, files, documents, images or other content you upload, and information contained in feedback, reviews or surveys.

Transaction and payment information: Where you make a purchase or payment, we may receive information needed to process and reconcile the transaction, such as billing details, payment status, transaction identifiers and invoice information. Card, bank or wallet credentials are processed by the relevant payment service provider and are not intended to be stored by us unless expressly stated at the point of collection.

Information collected automatically: When you access the Platform, we may collect technical and usage information, including your IP address, device and browser type, operating system, approximate location derived from IP address, pages or features accessed, dates and times of access, referring pages, log data, cookie identifiers and interactions with the Platform to enhance your browsing experience and for analytical purposes.

Information from third parties: We may receive limited information from third parties where you choose to connect an account through a third-party sign-in service, use a payment provider, interact with us through a third-party communication channel, or where disclosure is otherwise permitted by law.

4. How We Use Your Information

We use personal information only for purposes connected with operating and improving the Platform.

We use personal information we collect to:

• create and manage accounts; provide requested services, content, support and communications;

• verify contact details or account activity, prevent fraud or abuse, misuse and security incidents, and protect the Platform and its users;

• process payments, issue invoices, maintain records and respond to enquiries or complaints;

• personalise and improve the Platform and service quality, measure usage, troubleshoot issues and develop or evaluate features;

• send service-related, administrative and security communications, and send marketing communications where permitted by law and subject to your choices;

• comply with legal, regulatory, tax, accounting or reporting obligations and enforce our rights, terms and policies; and

• create aggregated or de-identified information that does not reasonably identify you, for analytics, research and service improvement.

5. Helper and Professional Verification Information

We use professional information of Helpers for verification and providing services.

If you apply to join GetHelp24 as a Helper, lawyer, legal professional or expert, we may collect professional and verification information such as your professional qualifications, Bar Council details, enrolment number, practice information, professional photograph, verification documents, declarations, professional status and other information reasonably required to verify your eligibility or administer your relationship with the Platform.

Where required for payment, taxation or regulatory purposes, we may also collect relevant billing, tax or payment information.

We use this information to assess applications, verify professional credentials, maintain Platform integrity, administer Helper accounts and services, prevent fraud or misuse, comply with applicable law and professional requirements, and maintain appropriate records.

Verification documents are not ordinarily made public. Public Helper profiles display only information intended for publication in accordance with applicable law and Platform policies.

6. How and When We May Share Information

We do not sell, trade or otherwise transfer to outside parties your personal information.

We may share it only as reasonably necessary for the purposes described in this Policy with trusted third parties who assist us in operating our Platform and agree to keep this information confidential, including with:

• service providers that support our operations, such as hosting and technology providers, communications providers, payment processors, analytics providers, customer-support providers and professional advisers;

• persons, service providers, partners or other third parties with whom you choose to connect, communicate or transact through the Platform, or where disclosure is necessary to deliver a request you make;

• our affiliates, successors or group entities, where applicable, subject to appropriate confidentiality and security obligations;

• law-enforcement agencies, courts, regulators, government authorities or other parties where disclosure is required by law, valid legal process, or is reasonably necessary to protect rights, safety, security or property; and

• a buyer, investor, successor or other relevant party in connection with a merger, financing, reorganisation, sale of assets or similar business transaction, subject to applicable law.

7. Keeping Your Information Safe

The information that you provide will only be stored for as long as it is necessary for us to fulfill our obligations in respect of the provision of the services.

Retention: We keep your information only so long as we need it to provide the Platform including our services and/or products to you and fulfill the purposes described in this Policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either delete it from our systems, securely archive or anonymise it, subject to applicable law, so that we can't use it to identify you.

Security Measures: We implement reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, transmission or storage system is completely secure, and we cannot guarantee absolute security; use strong passwords and caution on public devices. Our service providers may process or store information in locations outside your state or country of residence. Where this occurs, we will handle such transfers in accordance with applicable law and use appropriate safeguards where required.

8. Content You Submit and Third-Party Services

Please share only information necessary for your request. Third-party links or services available through the Platform are governed by their own privacy policies.

You are responsible for ensuring that you have the right to provide any information, documents or other content you submit through the Platform. Please do not upload passwords, payment-card details, banking login credentials or any information that is unnecessary for your request.

If you use a feature that allows content to be published, shared or made visible to other users or third parties, that content may be accessible to those recipients in accordance with the feature settings or applicable terms. Do not include confidential or sensitive information in publicly visible content.

The Platform may contain links to or integrations with third-party websites, services or applications. Their privacy practices are governed by their own policies. Please refer to each site’s privacy policy before sharing personal data.

9. Cookies

The cookies we use are small text files that allow us to provide and customize our services, and in doing so provide you with an enhanced user experience.

We use essential cookies and similar technologies to operate and secure the Platform, maintain user sessions and remember preferences. With your consent, we may also use non-essential cookies, pixels and similar technologies to understand usage, improve performance and measure communications or campaigns. You may select “Accept All” or “Only Essentials” through our cookie settings and manage cookies through your browser. Disabling certain cookies may affect the availability or functionality of some features.

10. Your Rights Regarding the Information You Provide to Us

You have the right to access, correct, or delete your personal information. Where we rely on consent, you can withdraw that consent at any time.

Subject to applicable law, you may request access to, correction, completion, updating or deletion of your personal information, withdraw consent, object to or restrict certain processing, and obtain information about how your data is handled. You may also update certain account information through your account settings and opt out of marketing communications by using the unsubscribe option in the communication or contacting us.

To protect your privacy and security, we may need to verify your identity before acting on a request. We may retain information where necessary to comply with law, complete a transaction, establish or defend legal claims, prevent fraud or maintain essential records.

If you want to exercise these rights, please contact us using the details below. Where available under applicable law, you may also raise a complaint with the competent data-protection authority after using our grievance process.

11. Children's Privacy

Our services are intended for users aged 18 or above.If you believe a minor’s data was shared, please contact us for deletion.

The Platform is not directed to children under 18 years of age, and we do not knowingly collect personal information from children without the consent or involvement of a parent or lawful guardian where required by law. If you are based in a state or country with an older or younger age requirement, you may only use the Services if you are at or over the age at which you can provide consent to data processing. Please visit the Help Center for more information.

If you believe that a child has provided us with personal information without appropriate authority, please contact us and we will take appropriate steps to address the matter.

12. Changes to This Policy

We reserve the right to update this Policy at any time. We encourage you to frequently check this page for any changes.

We may update this Policy from time to time to reflect changes in our practices, the Platform or applicable law. The revised Policy will be posted on the Platform with an updated "Last Updated" date. For material changes, we may provide additional notice through the Platform or by email where appropriate. Your continued use of the Platform after the effective date of the revised Policy is subject to the revised Policy, to the extent permitted by law.

13. Contact Us

We are committed to providing exceptional support to help you succeed with our platform.

The best way to get in touch with us or to exercise your options described above is through the Help Center. For questions, requests or complaints relating to this Policy or your personal information, you can also email us at support@gethelp24.com.